Privacy policy

Last updated: 22 July 2026

1. Who we are

This Privacy Policy explains how Verity Ventures ("Verity Ventures," "we," "us," or "our") collects, uses, stores, and protects personal data when you visit verityventure.com, contact us through our website, WhatsApp, phone, or email, or use our AI chatbot or voice AI services.

Verity Ventures is based in Gaborone, Botswana, and this policy is written to comply with Botswana's Data Protection Act, 2024 (Act No. 18 of 2024), which is regulated by the Information and Data Protection Commission (IDPC).

Contact details: Verity Ventures Gaborone, Botswana Phone / WhatsApp: +267 75 230 034 Email: [email protected]

2. What personal data we collect

Depending on how you interact with us, we may collect:

Contact details: full name, business name, email address, phone number

Enquiry details: the service(s) you're interested in, messages you send us, and any information you share through our contact form, chatbot, or WhatsApp

Marketing consent: whether you've agreed to receive marketing/promotional messages or non-marketing service updates via text message

Technical data: IP address, browser type, device information, and pages visited, collected automatically through our website and hosting platform (GoHighLevel)

Communication records: chat transcripts from our AI chatbot, call recordings or transcripts from our Voice AI (where applicable), and records of calls/messages exchanged with us

We do not knowingly collect special categories of personal data (such as health, religious, or biometric information) through this website.

3. How we use your personal data

We process personal data for the following purposes:

To respond to your enquiries and provide requested information about our services

To prepare quotes, proposals, and deliver website, chatbot, or Voice AI projects you've engaged us for

To send you service-related (non-marketing) messages, such as project updates or appointment confirmations

To send marketing or promotional messages, but only where you have given clear, separate consent to do so

To improve our website, chatbot, and services based on usage patterns

To comply with legal, accounting, or regulatory obligations

4. Legal basis for processing

Under the Data Protection Act, 2024, we rely on the following lawful bases to process your personal data:

Consent — for marketing communications and any optional data you choose to share

Performance of a contract — to deliver the services you've engaged us for

Legitimate interest — to respond to enquiries, maintain business records, and improve our services, in a way that does not override your rights

Legal obligation — where we are required to retain or disclose information by law

5. How we share your personal data

We do not sell your personal data. We may share personal data with:

Service providers we use to run our business and deliver your project, such as GoHighLevel (our website, CRM, and automation platform), payment processors, and communication channels (WhatsApp, SMS, email providers)

Legal or regulatory authorities, where required by Botswana law

A successor business, in the event Verity Ventures is restructured, sold, or merged, subject to the same data protection commitments

Any third party we share data with is required to protect it to a standard consistent with this policy and Botswana law.

6. International data transfers

Because our website and CRM run on GoHighLevel, some personal data may be processed or stored on servers located outside Botswana. Where this happens, we take reasonable steps to ensure the data receives a comparable level of protection, as required under the Data Protection Act, 2024.

7. Data retention

We retain personal data only for as long as necessary to:

Fulfil the purpose it was collected for

Meet legal, accounting, or reporting obligations

Resolve disputes and enforce our agreements

When personal data is no longer needed, we securely delete or anonymise it.

8. Your rights

Under the Data Protection Act, 2024, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal data, subject to legal exceptions

Withdraw consent at any time, where processing is based on consent (including opting out of marketing messages by replying STOP, or contacting us directly)

Object to certain types of processing

Lodge a complaint with the Information and Data Protection Commission if you believe your data has been mishandled

To exercise any of these rights, contact us using the details in Section 1. We will respond within a reasonable time and in accordance with the Act.

9. Text messages and WhatsApp communication

If you provide your phone number and consent through our contact form, you may receive:

Non-marketing messages related to your enquiry or project (e.g., appointment confirmations, service updates)

Marketing and promotional messages, only if you separately opted in to these

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of messages at any time, or HELP for assistance. Opting out of marketing messages will not affect service-related communication necessary to deliver a project you've engaged us for.

10. Cookies and website analytics

Our website, hosted on GoHighLevel, may use cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings, though disabling them may affect site functionality.

11. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration, including relying on GoHighLevel's platform-level security. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will reflect the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

14. Contact us / complaints

If you have questions about this Privacy Policy or how we handle your data, contact:

Verity Ventures Phone / WhatsApp: +267 75 230 034 Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with:

Information and Data Protection Commission (IDPC) Botswana